How do I choose a scent?
We worked with some of the best perfumers in the world to create a sophisticated, layered line of scents. Each fragrance embodies a personality, which you'll see in the product description along with descriptive notes. Take our quiz to find your perfect scent!
How often should I turn over my Hyascent?
It depends how much fragrance you want! For rooms 200 square feet or smaller, once a day is great. As calming and mesmerizing as the oil in the hourglass is to watch, we don’t recommend turning more than twice a day.
How long does it last?
If you turn your Hyascent once a day, the scent should last around six months. The diffuser is reusable with the same scent.
Will the scent fill my home?
Hyascent is designed to bring a subtle fragrance into specific areas or rooms of your home. We’re going more for a delicate whiff here and there. Keep turning it over once or twice a day, and the scent will slowly become more noticeable, more often.
Can I try a sample?
We don't currently have fragrance samples because it's difficult to capture the Hyascent experience in a smaller format. If you'd like to see a Hyascent in person before purchasing, we have retailers around the country and are constantly adding more. Find an authorized Hyascent retailer near you.
What is the return policy?
We hope you love your Hyascent, but totally understand if you need to return the diffuser for any reason. If it's the scent that doesn't quite do it for you, we also have a generous exchange process (no pressure). See our return and exchange policy for instructions.
Can I use another oil with the diffuser?
Hyascent’s fragrances are specially formulated to have a consistent level of drip, saturation and viscosity with our handmade diffuser. We don’t recommend using other oils, because they may cause leaks and degrade the wood.
Can I get a different Hyascent fragrance as a refill?
Hyascent’s ingenuity is that the wood is continually primed with the accompanying scent. The flip side (pun intended) is that we don’t recommend switching scents on the same diffuser. You’ll end up with a mish-mash of multiple fragrances.
What kind of oil is in the diffuser?
Our oils come from a leading global fragrance house, each scent taking on a unique personality.
Is the oil natural?
Unfortunately, there is no all-natural way to create a stable scent; the molecules you find in raw materials are very fleeting and must be bonded to achieve a lasting effect. However, our formulation underwent more than three years of research and development in order to meet the highest California health and safety standards. We wouldn't sell it to you if we didn't feel comfortable having it in our own homes!
Are there any precautions I need to take with my Hyascent?
You should follow some of the usual safety measures you would take with any liquid containing chemicals not intended for drinking. Hyascent could cause an allergic reaction and may be harmful or fatal if swallowed, so keep it out of reach of children and pets. Avoid contact with eyes, skin and hair. Avoid contact with furniture, fabrics and finished surfaces, as liquid may seep out. An intermediate surface or coaster is recommended, as spillage may cause permanent staining and/or damage to furniture or other household items.
Do you ship overseas?
Yes! Almost anywhere.
Can I include a gift message?
You sure can! Just click the gift option at checkout. We’ll also make sure the price is not shown on the packing slip.