Frequently Asked Questions

 Hyascent Tutorial Video


How often should I turn over the diffuser?

That depends on your preference as to how much fragrance you want in your room and the size of your room. For rooms 200 square feet or smaller once per day is generally enough, we don’t recommend more than 2 turns per day.

 How long does it last?

If you turn the diffuser over once per day, we generally find that it lasts at least 6 months.

Do you sell refills?

We will soon be selling refills from this web site.  Please watch the products page.

Can I use another oil with the diffuser?

Hyascent’s fragrances are specially formulated to have a consistent level of drip, saturation and viscosity. Other oils may cause leaks and deterioration of the diffuser.

Can I get a different Hyascent fragrance as a refill?

Once the wood core is primed with a scent it cannot be changed.  

What is the composition of the fragrances?  (Are these organic, essential oils?)

These are oil-based perfumes.

Do you ship overseas?

Yes.  We can ship to most countries in the world.

Can I include a gift message?

Yes. Please see the screenshot below.  As long as you enter the word "GIFT" in addition to your message, no prices will be included and your message will be written on the packing slip.