Hyascent Return Policy

All diffuser returns or exchanges must be postmarked within thirty (30) days of the purchase date. Your Hyascent diffuser must be returned in its original packaging. All refill sales are final. 

RETURN PROCESS

To return an item, please email customer service at info@hyascent.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the address provided with your RMA.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

FRAGRANCE EXCHANGE PROCESS

In case the first fragrance of your choice doesn't work for your palette we will happily exchange it, one time, free of shipping charges. Please email us at info@hyascent.com to request a prepaid shipping label. For any subsequent exchanges based on fragrance preference you will be responsible for shipping charges. All initial fragrance exchanges must be post marked within 30 days of the purchase date and Hyascent diffusers must be returned in their original packaging.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

● Items without original packaging

For defective or damaged products, please contact us at warranty@hyascent.com to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: info@hyascent.com